Exchange Policy
**Product Appreciation Period**
You have a 7-day product appreciation period starting from the day the product arrives at your hands (7 days including holidays). If you need to return the product, please contact customer service within 7 days of receiving the product and provide the following information: "Name," "Order Number," "Contact Phone Number," "Product Name for Return," "Reason for Return and Photos," etc. Our customer service team will assist you with the return or exchange process.
**Customer Service Email**: antaih6289@gmail.com
**Customer Service Phone**: 04-22546289
### Return Policy
Returned products must be unused and free from any damage caused by human factors. The Consumer Protection Act guarantees a 7-day appreciation period for you to reconsider and confirm whether the product meets your needs; it is not a trial period for the product. If our store has provided any specific instructions, please retain the complete original packaging (including the outer box); otherwise, returns will not be accepted.
The following situations are not eligible for return:
- Products returned after the 7-day appreciation period.
- Products that have been opened and used, or damaged due to human factors, such as: stains, malfunctions, damage, wear, scratches, or dirt.
- Returned products with damaged or incomplete packaging, or missing invoices and accessories.
- Malicious or bulk returns.
### Return Process
1. Contact customer service → Confirm eligibility for return → Prepare the complete product and invoice → Provide collection time, contact information, and address → The logistics company designated by the store will handle the pickup.
### Refund Information
- **For Credit Card Payments**: After confirming the return is successful, the amount will be refunded directly to the original credit card account used for payment.
- **For Cash on Delivery Payments**: After confirming the return is successful, the refund will be transferred to the bank account you provide.
### Exchange Policy
Exchanged products must be unused and free from any damage caused by human factors. If our store has provided any specific instructions, please retain the complete original packaging (including the outer box); otherwise, exchanges will not be accepted.
### Exchange Process
If you and our store agree to process an exchange, please initiate a return for the original order and place a new order with the store. Our company will only issue an invoice for any price difference and collect or refund such amounts; if there is no price difference, no further action will be required.
